This company is a farce! The merchandise that was ordered through Home Depot was delivered to them on Wednesday, it is now Monday and they still have not called for delivery. They will not answer their phone, only can leave messages, which are never returned!!
I ordered a box spring and mattress through Sam's Club in Cookeville. It arrived at this facility on Dec. 20th. It has now been scheduled for Jan 15, 2018. When calling the young woman told me they had told Sam's not to send them anything else that they were full to capacity and not to send them anything else. My mattress and box spring has been sitting in a trailer on their lot as they had no place to put it and just today, Dec. 29th, 2017 they called and said they would deliver Jan 15, 2018. Never again will I buy something to be delivered from Sam's or anyplace else that uses this company. I asked if it was possible to get it earlier and she said no. Hopefully the merchandise is not ruined sitting in a trailer, probably not temperature controlled on a lot because it could not be moved into warehouse. Sad
They were not flexible with delivery times after 3rd attempt to schedule to have my couch delivered that I ordered online through Costco I took the afternoon off from work and no couch was delivered in the 2 time frame given...2 to 6 and 4 to 8 pm. Was advised by office (Katelyn) of the 2 hr delay after I called at noon to confirm delivery time on scheduled delivery date. Also, confirmed they would contact me 30 min prior to time they would be there and no calls made. Contacted Costco customer service advise them about the lack of communication, flexibility, and customer service...informed Costco if they continue to use there service. They will loose busy. If I could I would give them a O.
By far the worst movers we've ever had, and being in the military we are professional movers, ha! The staff was super unprofessional and rude when at our house. It was clear they didn't care about our house or our belongings. Stuff was literally just thrown into boxes, breakables not wrapped to include glass, boxes packed on top of lamp shades, and once loaded onto the truck it there was no regard to keep stuff from breaking. We had furniture broken, among multiple other things. How do you break a sturdy hardwood desk you ask? Hire these movers, that's how. Lucky for us the military will reimburse us all the damages and they have this nice form to fill out that ensures they lose their contract with the Army. If you are military or not, AVOID THIS COMPANY AT ALL COST! I would pay double what Ellis wanted to charge me, just to never use them again.
These guys wouldn't even stick around long enough for me to inventory what they dropped off. They just threw the stuff in the living room and ran away. Sure enough they forgot three items on the list. And they delivered stuff that wasn't even ours. The address was in a whole other city! I asked for their name and the driver literally ran away. Stay away from these jerks!
Ellis Moving Storage Llc is a US Moving Company based in Old Hickory Nashville, Tennessee. Ellis Moving Storage Llc is located at 740 Hickory Industrial Dr, Old Hickory, TN 37138, USA.
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